Privacy Policy

Effective Date: March 19, 2026

Welcome to Vaaniz! At Vaaniz ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (vaaniz.com), use the Vaaniz point-of-sale and inventory applications, or interact with our services (collectively, the "Services").

Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked to you ("Personal Information"). We gather this data directly from you, automatically through your use of the Services, and from third-party sources.

Information You Provide to Us:

  • Account Data: When you register for Vaaniz, we collect your full name, email address, phone number, company name, and password.
  • Financial Data: If you purchase a subscription or add-ons, we collect payment information. (Note: Payment details are processed directly by our secure payment gateways like Stripe or PhonePe; we do not store full credit card numbers on our servers).
  • Support Data: Information you provide when submitting a support ticket, contacting customer service, or engaging with our chat assistant.
  • Business Data: Inventory details, customer lists, and transaction records you input into the Vaaniz app to utilize our point-of-sale services.

Information We Collect Automatically:

  • Device and Usage Data: We automatically collect information about how you access the Services, including your IP address, browser type, operating system (e.g., Windows, macOS, iOS, Android), device identifiers, and pages viewed.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track activity on our website, remember your preferences, and improve user experience.

2. How We Use Your Information

We use the information we collect for various business and operational purposes, including to:

  • Provide and Maintain the Services: Create your account, process transactions, and deliver the Vaaniz application functionality.
  • Improve and Personalize: Analyze usage trends to enhance our website, app interface, and overall user experience.
  • Communicate with You: Send administrative emails, billing notices, software updates, and respond to your support inquiries.
  • Marketing and Promotions: Send promotional materials or newsletters (you may opt out of these at any time).
  • Security and Fraud Prevention: Monitor for unauthorized access, protect against malicious activity, and enforce our Terms of Service.
  • Legal Compliance: Comply with applicable laws, tax obligations (e.g., E-Way bill generation logging), and lawful governmental requests.

3. How We Share Your Information

We do not sell your Personal Information. We may share your data in the following circumstances:

  • Service Providers: We share data with trusted third-party vendors who perform services on our behalf, such as cloud hosting, payment processing, and email delivery.
  • Business Transfers: If Vaaniz is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that business transaction.
  • Legal Requirements: We may disclose your information if required to do so by law, subpoena, or court order, or to protect the rights, property, and safety of Vaaniz, our users, or the public.

4. Data Security and Retention

  • Security: We implement robust, industry-standard technical and organizational measures to secure your Personal Information against accidental loss, unauthorized access, and alteration. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
  • Retention: We retain your Personal Information for as long as your account is active or as needed to provide you the Services, comply with our legal obligations, resolve disputes, and enforce our agreements.

5. Your Privacy Rights

Depending on your geographic location, you may have certain rights regarding your Personal Information:

  • Access and Portability: You can request a copy of the Personal Information we hold about you.
  • Correction: You can edit or update your account information directly within the Vaaniz dashboard.
  • Deletion: You can request that we delete your Personal Information, subject to certain legal exceptions (e.g., tax records).
  • Opt-Out of Marketing: You can unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails.

6. Children’s Privacy

Vaaniz is a B2B (business-to-business) platform designed for adults. We do not knowingly collect Personal Information from children under the age of 16. If we become aware that we have inadvertently collected data from a child under 16, we will take immediate steps to delete it.

7. International Data Transfers

Vaaniz operates globally. Your information may be transferred to, stored, and processed in countries other than your own (such as the United States or India), which may have different data protection laws. By using the Services, you consent to the transfer of your information to our facilities and third-party providers.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on vaaniz.com and updating the "Effective Date." We encourage you to review this policy periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Vaaniz Support Team
Email: help@vaaniz.com
Website: www.vaaniz.com/contact