How can we help?
Whether you have a question about pricing, need a technical demo, or need help with a billing issue—our team is ready.
What to expect
- We aim to respond to all technical queries within 2 hours during business days.
- Billing and account inquiries are typically resolved within 1 business day.
- For urgent system outages, please use our direct WhatsApp line for priority routing.
Quick Answers
Find rapid solutions to our most commonly asked questions about onboarding, hardware, and billing.
How long does onboarding take?
You can set up your store and start billing within 15 minutes. Our team can also help import your existing inventory via CSV.
What happens when my 30-day free trial ends?
At the end of your 30-day trial, your account will be temporarily paused until you select a subscription plan. Your data remains completely safe, and you will not be automatically charged since we don't ask for a credit card upfront.
Can I use my own barcode scanner?
Yes! Vaaniz is completely plug-and-play and works with 99% of USB and Bluetooth barcode scanners and thermal printers.
Can I import my existing inventory into Vaaniz?
Absolutely! Our bulk-import tool allows you to seamlessly upload your entire product catalog, customer lists, and current stock levels in minutes using a simple Excel or CSV file.
Do I need to buy specific hardware to use Vaaniz?
No, Vaaniz is hardware-agnostic. It runs flawlessly on the devices you already own—Windows PCs, Macs, iPads, or Android tablets.
Will it work with my current receipt printer and scanner?
Yes! Vaaniz is compatible out-of-the-box with 99% of standard USB and Bluetooth barcode scanners, receipt printers, and cash drawers.
Does Vaaniz still work if my store loses internet connection?
Yes! Vaaniz features an offline-first architecture. You can continue scanning items, processing cash sales, and printing receipts completely offline. Everything syncs to the cloud automatically the second your connection is restored.
Do you provide onboarding training for my staff?
Vaaniz is designed to be highly intuitive, so your staff can start selling with almost zero training. However, we provide extensive video tutorials, step-by-step documentation, and priority support to ensure your team is confident using the system.
Can I manage multiple store locations from one account?
Yes, you can manage multiple locations using our BYOB Server Mode plan! You can set up a dedicated, independent BYOB server for each of your store locations. While they do not sync to a single unified dashboard, you and your staff can easily switch between stores by simply logging out of one server and connecting to the other. (Note: Our base Offline Mode plan is designed for independent, non-syncing use and does not support multi-store server switching).
Are there any hidden setup fees or transaction cuts?
Zero. We charge a flat, transparent subscription fee and take absolutely 0% of your sales revenue. There are no setup, maintenance, or cancellation fees. The only additional costs would be if you explicitly choose to purchase optional, usage-based add-ons (such as prepaid E-Way Bill credits for Indian businesses).